FAQ Retraits

Withdrawals

FREQUENTLY ASKED QUESTIONS ABOUT WITHDRAWALS

1. WHAT PAYMENT METHODS CAN YOU USE TO MAKE YOUR WITHDRAWALS?

· You can make withdrawals from your gaming account using any of the following methods:

· Visa debit/prepaid card, in the name of the registered user.

· MasterCard debit/prepaid card, in the name of the registered user.

· Maestro debit/prepaid card, in the name of the registered user.

· Skrill e-wallet, in the name of the registered user.

· Rapid Transfer e-wallet, in the name of the registered user.

· Paysafecard e-wallet, in the name of the registered user.

· SEPA Bank Transfer, using an account in the name of the registered user.

· Immediate Online Bank Transfer, using an account in the name of the registered user.

2. HOW CAN I SEE ALL MY WITHDRAWALS?

You can view all withdrawal transactions in the Profile – Withdrawal section in the My bets/movements menu within the game account. Simply select "Withdrawals" under "Type". Date filters are also available so that you can narrow your search to a specific reference period.

3. IS THERE A MINIMUM OR MAXIMUM AMOUNT FOR WITHDRAWALS?

In the table below you can check all the withdrawal limits for each transaction available to each available payment method, including the time it takes from the request to the conclusion of the individual transaction.

METHOD	DESCRIPTION	MINIMUM	MAXIMUM	CREDIT
Visa/Mastercard/Maestro	Debit/Prepaid Card	€10,00 VAT included	€5.000,00	1-3 business days
Skrill	E-Wallet	€10,00 VAT included	€5.000,00	1 business day
Rapid Transfer	E-Wallet	€10,00 VAT included	€5.000,00	1 business day
Paysafecard	E-Wallet	€10,00 VAT included	€5.000,00	1 business day
Bank Transfer "SEPA" Online Bank Transfer	Bank transfer Online transfer	€10,00 VAT included €20,00 VAT included	€10.000,00 €10.000,00	1 business day 1 business day

4. HOW MUCH DOES IT COST TO TRANSFER MONEY WITH THE DIFFERENT PAYMENT SYSTEMS AVAILABLE?

Stanleybet will not charge any fees for any withdrawals made from your gaming account through any method used by you. However, some credit institutions or credit/debit card companies consider bets to be "cash payments", and may charge your bank account or card directly.

5. HOW CAN I MAKE A WITHDRAWAL?

Withdrawals can be made by selecting the "Withdrawals" item from the "Account Details" section, (which you can access by clicking on the profile icon at the top right) of your Stanleybet.be account.

The withdrawable amounts are only those relating to winnings, i.e. the Withdrawable Balance. The credit will be made through the same payment method used to deposit funds into your account.

Remember that in order to qualify for a withdrawal (even of the minimum amount), you must have made at least one first deposit.

In addition, in order to withdraw, it is necessary to have completed the verification procedure of the Gaming Account, uploading a copy of the document entered during registration on our recognition system. To do that:

Click on your profile icon in the top right corner

Click on "Account Details"

Click on "Upload Document"

Follow the instructions given by the pop-up that will open.

6. HOW CAN I WITHDRAW BY CARD?

Card withdrawals will only be possible if you have previously deposited using the same card you wish to request a withdrawal with. By selecting this payment method under "Withdrawals" in your account, you will see the last 4 digits of the card used. Simply enter the amount you want to withdraw, and as part of the confirmation process, you'll be prompted to enter your Stanleybet account password.

To complete this request, please send us one of the following documents:

a) If the cardholder's name appears on the card used for the deposit:

A complete, clear, and legible copy of both sides of the paper.

Only the cardholder's name and the last four digits of the card (front and back) must be legible. You'll also want to cover the three-digit security code (CVV) on the back.

All other information on the front and back of the card must be properly masked. Otherwise, we will be forced to destroy the copy received and you will have to send it back again.

b) If the cardholder's name does NOT appear on the card used for the deposit:

A prominent copy of an official document proving that you are the beneficial owner.

In this case, the simplest and most immediate procedure is to send a photo or screenshot of the online section of your current account (or your Postepay online account) where your card details are visible.

The information that should be visible in this photo/screenshot is as follows

• the name of the Bank and/or the address (address) of the Bank's website;

• The first and last name of the cardholder,

• The last 4 digits of the card.

Please note that you must only send us this information. Therefore, before submitting the above photo/screenshot, we ask that you redact all other personal data that would otherwise be visible.

If you send us, intentionally or accidentally, personal data other than that expressly requested, Stanleybet will immediately delete all unnecessary personal data from its systems and will not be held responsible for the processing of such data.

You have 7 days to send the required documents to [email protected], indicating in the subject line "Check documents + your username". After this period, the requested amount will be automatically credited to your gaming account.

Additional documents may be requested at any time.

Once your request has been processed, you will receive a confirmation email with the details of your transaction.

Stanleybet will not charge fees for withdrawals made via bank transfer; Once your request has been processed by us, the crediting time will depend solely on your bank.

7. HOW DO I WITHDRAW VIA SKRILL?

If you have deposited via Skrill, all relevant withdrawals will be sent to the same Skrill account.

By selecting this payment method under "Withdrawals" in your gaming account, you will be asked to enter the amount to be withdrawn and the password of your gaming account. To confirm the transaction, select "Withdraw".

Stanleybet will not charge fees for withdrawals made through Skrill; the funds will be credited to your Skrill Account as soon as your request has been processed by us.

Once your request has been processed, you will receive a confirmation email with the details of your transaction.

8. HOW DO I WITHDRAW VIA RAPID TRANSFER?

If you have made a deposit via Rapid Transfer, all withdrawals will be sent to the same bank account used for the deposit.

By selecting this payment method under "Withdrawals" in your account, you will be asked to enter the amount to be withdrawn, and the password of your Game Account. Finally, to confirm the transaction, simply click on "Withdraw".

Stanleybet will not charge fees for withdrawals made via Rapid Transfer; the funds will be credited to your Rapid Transfer account as soon as the request is processed.

Once your request has been processed, you will receive a confirmation email with the details of your transaction.

9. HOW CAN I WITHDRAW VIA PAYSAFECARD?

If you have deposited via Paysafecard, all withdrawals will be sent to the same Paysafe account used for the deposit.

Stanleybet will not charge fees for withdrawals made through Paysafecard; the funds will be credited to your Paysafecard account as soon as the request is processed.

Once your request has been processed, you will receive a confirmation email with the details of your transaction.

10. HOW CAN I WITHDRAW VIA "SEPA" BANK TRANSFER?

If you select "Bank Transfer" under "Withdrawals" in your gaming account and you have already used this method before, you will need to select the IBAN of your bank account. If you have never used this method, you will be required to provide us with all of the following information:

Amount;

IBAN number;

Account password.

To confirm the transaction, click on "Withdraw".

In order to complete this operation, you will be asked to send us an e-mail to the [email protected] address with the subject "Document verification (+ username of your Game Account)", attaching a complete, clear and legible copy of a document through which we can verify the owner of the bank details specified in the withdrawal request.

In this case, the simplest and most immediate procedure is to send a photo or screenshot of the online section of your current account ''Home Banking'' where your current account data are visible. Below is the information that should be visible in that photo/screenshot:

- Bank name and/or Bank website URL;

- Name and surname of the bank account holder;

- Bank account details.

Please note that you will only need to send us the information requested.

Therefore, before submitting the photo/screenshot above, we encourage you to redact any other personal data that would otherwise be visible.

You have 7 days to submit the required documentation. After this period of time, the amount requested by you will be automatically credited back to your Player Account.

Additional documentation may be required at any time.

Once your request has been processed, you will receive a confirmation email with the details of your transaction.

Stanleybet will not charge fees for withdrawals made via bank transfer; Once your request has been processed by us, the crediting time will depend solely on your bank.

11. HOW CAN I WITHDRAW VIA ONLINE BANK TRANSFER?

If you select "Online Bank Transfer" under "Withdrawals" within your gaming account and you have already used this method before, you will need to specify the amount to withdraw, select the IBAN of your bank account and specify the password of the gaming account.

To confirm the transaction, click on "Withdraw".

In order to complete this operation, you will be asked to send us an e-mail to the [email protected] address with the subject "Document verification (+ username of your Game Account)", attaching a complete, clear and legible copy of a document through which we can verify the holder of the bank details specified in the withdrawal request.

- Bank name and/or Bank website URL;

- Name and surname of the bank account holder;

- Bank account details.

Please note that you will only need to send us the information requested.

Therefore, before submitting the photo/screenshot above, we encourage you to redact any other personal data that would otherwise be visible.

You have 7 days to submit the required documentation. After this period of time, the amount requested by you will be automatically credited back to your Player Account.

Additional documentation may be required at any time.

Once your request has been processed, you will receive a confirmation email with the details of your transaction.

Stanleybet will not charge fees for withdrawals made via bank transfer; Once your request has been processed by us, the crediting time will depend solely on your bank.

12. HOW LONG DOES IT TAKE TO RECEIVE THE MONEY AFTER THE WITHDRAWAL REQUEST?

For withdrawals requested on a debit/prepaid card, bancontact, it is generally necessary to wait 1 to 3 working days before receiving the credit. However, sometimes, some issuing banks may take longer than expected.

Through Skrill, Rapid Transfer, Paysafecard electronic wallets, once the request has been approved by us, it will take 1 working day.

Withdrawals via SEPA bank transfer and withdrawals via online bank transfer can take 1 business day.

13. CAN I CANCEL MY WITHDRAWAL REQUEST?

Yes. You can cancel a withdrawal request under "Withdrawals" in your account by clicking on the "Cancel" button for the transaction you wish to cancel.

The request can be cancelled at any time, and the relevant funds will be credited back to the Stanleybet gaming account. Obviously, the operation is only possible if the withdrawal has not already been managed or processed.

Alternatively, you can contact our Customer Service by sending an e-mail to [email protected].

14. WHY ARE SOME WITHDRAWAL METHODS NOT AVAILABLE TO ME?

In order to protect both users and Stanleybet itself from fraud and money laundering, a policy has been adopted that withdrawn funds must be returned to their original source. To this end, with respect to some payment methods, you will be required to balance deposits made with the same withdrawal volume (cards, Skrill, Rapid Transfer, Paysafecard), before you can withdraw extra funds using an alternative source.

The difference between "Total Deposits" and "Total Withdrawals", in reference to any payment method, is defined as "Net Deposits".

If, using any method, you have deposited more than you have withdrawn, your net deposits will be in the black.

If, using any method, you have withdrawn more than the amount deposited, your net deposits will be in the negative.

15. WHAT SHOULD I DO IF I HAVE LOST THE CARD REGISTERED ON MY ACCOUNT?

In these cases, we recommend that you contact the bank issuing the card and inform them immediately. The lost card will be canceled to prevent any abuse and a replacement card will be issued. You will be able to register the replacement card in your account by making a deposit.

If this is not possible, Stanleybet reserves the right to request additional information and documentation so that it can carry out routine security checks and authorise any alternative withdrawal methods requested.

16. CAN I WITHDRAW FUNDS TO A CARD OR E-WALLET THAT I HAVE NEVER USED FOR DEPOSIT?

No, unfortunately this is not possible. Withdrawal requests will only be processed on previously used debit/prepaid cards and e-wallets.

17. WHAT SHOULD I DO IF THE REGISTERED CARD HAS EXPIRED?

If the card you deposited with previously expired, and therefore unusable to request a withdrawal, and you only used that method to deposit, any winnings will be made withdrawable via bank transfer. In the meantime, we encourage you to register a new debit/prepaid card or payment method.